Janet
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Activity overview
Latest activity by Janet-
Janet created an article,
Why do expired trial Cloud Backup accounts still appear as active in the Dashboard?
The account will show active in the dashboard until you cancel the account. The backup user would not be able to use an expired trial account. We like keep the option available to upgrade a trial u...
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Janet created an article,
What SPF records should partners add to avoid spam blocking of the emails sent from our servers, but still have the custom 'From' field?
This is the case when Partners enter their domain name to the From field of email templates and then providers block these emails because they were sent from another domain. To avoid blocking of th...
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Janet created an article,
What time is displayed in the Dashboard?
Event Date, which is displayed in the Monitoring and Reporting sections, is the local time of the device where the backup runs. Report Time is exceptionally displayed in the server time—CST (U...
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Janet created an article,
Are new SharePoint sites automatically added for backup?
Yes. Infrascale Cloud Application Backup automatically adds all new SharePoint sites for backup. See details.
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Janet created an article,
Does Cloud Application Backup support Microsoft Exchange Server archive mailboxes?
Yes. Infrascale Cloud Application Backup backs up both the regular and the archive mailboxes, if Exchange Online Archiving is enabled. See details.
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Janet created an article,
Does Cloud Application Backup support Microsoft Teams?
By default, Infrascale Cloud Application Backup allows to back up and recover Microsoft Teams files within Office 365 Groups. See details.
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Janet created an article,
Can't login, how do I reset my password?
If you need help logging in and changing your password, we can help by sending you a link to rest it. Visit Forgot Password Enter either the email address or username on the account Select Submit...
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Janet created an article,
What happens to my data after I cancel my account?
After your account is cancelled, any data that was not manually deleted will remain on the servers. Data on a cancelled account is subject to be purged at any time but this will normally occur 90 d...
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Janet created an article,
How do I view and change my billing information?
Log in to the Infrascale Dashboard. On the upper right, click your account name, and then click Billing.
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Janet created an article,
Are Windows permissions and rights retained when restoring to alternate location?
Windows clients (agents) back up permissions, and the backup data will retain the permissions that were set upon backup rather than inherit the restore location’s permissions. This setting can also...