Janet
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Recent activity by Janet-
What time is displayed in the Dashboard?
Event Date, which is displayed in the Monitoring and Reporting sections, is the local time of the device where the backup runs. Report Time is exceptionally displayed in the server time—CST (U...
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Are new SharePoint sites automatically added for backup?
Yes. Infrascale Cloud Application Backup automatically adds all new SharePoint sites for backup. See details.
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Does Cloud Application Backup support Microsoft Exchange Server archive mailboxes?
Yes. Infrascale Cloud Application Backup backs up both the regular and the archive mailboxes, if Exchange Online Archiving is enabled. See details.
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Does Cloud Application Backup support Microsoft Teams?
By default, Infrascale Cloud Application Backup allows to back up and recover Microsoft Teams files within Office 365 Groups. See details.
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Can't login, how do I reset my password?
If you need help logging in and changing your password, we can help by sending you a link to rest it. Visit Forgot Password Enter either the email address or username on the account Select Submit...
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What happens to my data after I cancel my account?
After your account is cancelled, any data that was not manually deleted will remain on the servers. Data on a cancelled account is subject to be purged at any time but this will normally occur 90 d...
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How do I view and change my billing information?
Log in to the Infrascale Dashboard. On the upper right, click your account name, and then click Billing.
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Are Windows permissions and rights retained when restoring to alternate location?
Windows clients (agents) back up permissions, and the backup data will retain the permissions that were set upon backup rather than inherit the restore location’s permissions. This setting can also...
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Does the Disaster Recovery backup agent need to run as the domain admin?
The backup agent does not have to be run as a System or Domain Admin on your end machine, but you do need to make sure the agent will have sufficient access to the files it needs to back up, otherw...
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What are the RAID levels in different cloud failover appliances?
By default, each cloud failover appliance (CFA) is provisioned with a predefined RAID level. Current models Model 960 965 1260 1265 1550 2750 4550 Usable storage 2 TB / 4 TB / 6 TB 6 TB 2 TB...