Janet
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Recent activity by Janet-
Why are some backup sets crossed out on the Archive > History subtab?
Symptom Some sets of archive jobs are crossed out on the Archive > History subtab. Resolution Archive > History will only cross out an AutoArchiveSet if the disk gets re-formatted. If you purge the...
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Can I transfer files over VNC connection to or from a virtual machine booted on the cloud failover appliance?
No. The system does not support file transferring over the VNC connection to or from a virtual machine booted on the cloud failover appliance.
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Is data on the cloud failover appliance encrypted?
Hard disks where the cloud failover appliance (CFA) stores backups are encrypted to protect data from being accessed offline. See details.
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Quick Start: Unpacking and installing the cloud failover appliance
Summary:Step-by-step instructions for unpacking and installing the hardware components of the cloud failover appliance. Unpack the cloud failover appliance (CFA) and its components onto a level s...
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About Infrascale
A COMPLETE DATA PROTECTION COMPANY Founded in 2011, Infrascale provides comprehensive, cloud-based data protection by delivering industry leading backup and disaster recovery solutions...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...