General

Announcements

• Welcome to your Help Center!

General

• Can't login, how do I reset my password?
• About Infrascale
• How can agents leverage knowledge to help customers?
• How do I publish my content in other languages?
• How do I customize my Help Center?
• What are these sections and articles doing here?

Disaster Recovery

• Quick Start: Unpacking and installing the cloud failover appliance
• Are Windows permissions and rights retained when restoring to alternate location?
• Does the Disaster Recovery backup agent need to run as the domain admin?
• What are the RAID levels in different cloud failover appliances?
• Why are some backup sets crossed out on the Archive > History subtab?
• Can I transfer files over VNC connection to or from a virtual machine booted on the cloud failover appliance?

See all 7 articles

Cloud Backup

• What happens to my data after I cancel my account?
• How do I view and change my billing information?

Cloud Application Backup

• Are new SharePoint sites automatically added for backup?
• Does Cloud Application Backup support Microsoft Exchange Server archive mailboxes?
• Does Cloud Application Backup support Microsoft Teams?

Dashboard

• What time is displayed in the Dashboard?
• Why do expired trial Cloud Backup accounts still appear as active in the Dashboard?
• What SPF records should partners add to avoid spam blocking of the emails sent from our servers, but still have the custom 'From' field?